Last updated: January 2026
Welcome to Facilitease. These Terms and Conditions ("Terms") govern your use of the Facilitease facilities management software platform and related services ("Services") provided by Unicloud Technology Limited ("we", "us", or "our"). By accessing or using our Services, you agree to be bound by these Terms.
By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Services.
If you are using our Services on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.
Facilitease is a cloud-based facilities management software platform that provides:
To use our Services, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must immediately notify us of any unauthorised use of your account or any other security breach. We are not liable for any loss or damage arising from unauthorised access to your account.
You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not:
The Services, including all software, content, designs, logos, and documentation, are owned by Unicloud Technology Limited and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to use the Services in accordance with these Terms.
You retain ownership of all data, content, and information you upload to or create within the Services ("Your Data"). You grant us a limited licence to use Your Data solely for the purpose of providing the Services to you.
We strive to maintain high availability of our Services. However, we do not guarantee uninterrupted access. Planned maintenance will be communicated in advance where possible.
Specific service level agreements may be included in your subscription agreement. Check your current System Status page for real-time service information.
Access to our Services requires payment of subscription fees as outlined in your service agreement. Fees are based on the selected plan and number of users.
Invoices are due within 14 days of issue unless otherwise agreed. Late payments may result in suspension of Services and interest charges at 2% per month on overdue amounts.
We may change our fees with at least 30 days' written notice before your next billing period.
We process your data in accordance with our Privacy Policy and applicable data protection laws, including the New Zealand Privacy Act 2020. We implement appropriate security measures to protect Your Data.
The Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
To the maximum extent permitted by law, our total liability for any claims arising from or related to these Terms or the Services shall not exceed the total fees paid by you in the 12 months preceding the claim.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill, regardless of whether we were advised of the possibility of such damages.
Nothing in these Terms limits or excludes any rights you may have under the Consumer Guarantees Act 1993 (New Zealand) where applicable.
You agree to indemnify and hold harmless Unicloud Technology Limited, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.
You may terminate your account at any time by providing written notice. Prepaid fees are non-refundable unless otherwise stated in your service agreement.
We may suspend or terminate your access to the Services immediately if you breach these Terms, fail to pay fees, or engage in conduct that we reasonably believe harms our Services or other users.
Upon termination, your right to access the Services will cease. You may request export of Your Data within 30 days of termination, after which we may delete Your Data.
These Terms are governed by the laws of New Zealand. Any disputes arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of New Zealand.
Before initiating any legal proceedings, both parties agree to attempt to resolve disputes through good faith negotiation. If negotiation is unsuccessful, disputes may be submitted to mediation before pursuing other remedies.
We may modify these Terms at any time. We will notify you of material changes by email or through the Services at least 30 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the modified Terms.
These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and us regarding the Services.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a business transfer.
If you have questions about these Terms, please contact us:
Facilitease
Email: admin@unicloud.co.nz
New Zealand Office:
500 Harvard Lane, Ardmore
Auckland, New Zealand
Phone: 0277426915
UK Office:
8 Hillside Crescent, Weldon
Corby NN17 3HG, United Kingdom
Phone: 07799 683988