A world-class recipe on how to save time, money and reduce stress for everyone. (Read on LinkedIn)
In today's fast-paced business landscape, Facilities Management is a critical aspect that impacts everything from safety to profitability. A robust digital solution for Facilities Management is no longer a matter of preference or a drive for a competitive advantage; it's a necessity.
Whether you're in hospitality, government, retail, or any consumer-facing industry, you understand the daily challenges that come with managing multiple branches and facilities. It's a complex ecosystem with a multitude of moving parts, and without comprehensive timely access to data, it can often feel like navigating in the dark.
The one challenge that often goes unspoken, the elephant in the room, is the lack of real-time data visibility across the board for different participants in the process. It's an issue that affects us all, from the Executive Leadership Team to the Contact Center, from contractors to end-users, from managers in various locations to tenants and vendors.
What if there was a solution that could not only address common Facilities Management challenges but also provide real-time data visibility to everyone involved, from the Senior Management to contractors, all the way through to where the rubber hits the road with the location managers and their teams?
What if this solution was designed by IT innovators in New Zealand, under the leadership of someone who's walked in your shoes, from branch manager to senior leadership positions, and understands the frustrations of lacking real-time information?
The New Zealand Advantage
Facilitease software by Unicloud was born in New Zealand, a country renowned for IT innovation. It embodies the spirit of forward-thinking technology that solves complex problems with elegance and precision.
The driving force behind this innovation is the founder of UniCloud, Robert McDonald, a leader who's been in your shoes, and who has felt the frustration of lacking real-time information that's vital for ensuring safety, profitability, and peace of mind.
The Game-Changing Software: Real-Time Data Visibility
Modern Facilities Management evolved from basic tasks like cleaning, repairs and basic asset management which have been supported by spreadsheets and generic off-the-shelf software.
Traditionally any software development for Facilities Management has been done from the perspective of only one party: either the location owner, typically a large corporation or government, or a specialised company that offers facilities management services.
As a result, the other party is often left in the dark about time-frames and quality of delivery. Even though the Service Level Agreement (SLA) seems to be an important tool to manage this lack of data, it often fails to deliver, especially in terms of real-time data.
Facilitease by UniCloud is not just another tool; it's a game-changer because it offers seamless real-time access to data by different parties throughout the workflow cycle in the format each of them requires. In other words, the same data can be accessed by different people to check the status of every item based on criteria that are important for them.
The success of this software is largely based on the initial in-depth understanding of business requirements from some of the country's largest retailers and Facilities Maintenance providers. Imagine having real-time insights at your fingertips, accessible to every stakeholder in your facilities management process:
Senior Management
Empower your leadership with up-to-the-minute data, reducing stress and enabling informed decision-making. Real-time data can be easily analysed to identify points for growth and risk areas.
Contact Centre
Enhance responsiveness and customer service with immediate access to critical information. In fact, implementation of Facilitease by UniCloud means there is an immediate reduction (in some cases up to 97%) of calls, due to the fact that instead of calling, contractors and location managers have access to data themselves.
Helpdesks
Facilitease by UniCloud allows you to implement third party helpdesks, so as the end customer from National Retailers to large sites you can have external helpdesks seamlessly manage requests and contractors in your area or speciality.
Contractors
Can manage their jobs and get feedback about their performance through one system. That allows to streamline operations and improve collaboration, leading to more efficient and more cost-effective service delivery. This solution also develops stronger partnerships due to seamless integration and better communication.
Managers in Locations
Gain greater control over facility management, resolve issues faster, and enhance the customer experience. No more chasing of contractors, no more endless calls to find out when the issue will be resolved. An added feature of providing feedback about every job completed increases the quality of service and a greater return on every dollar invested in Facilities Management.
Tenants
Increase tenant satisfaction by providing transparency and quick issue resolution because they no longer have to be in the dark about the timing of repairs or service, because there is complete transparency about the status of every incident and its resolution.
How Deep Facilitease is Digging to Deliver Remarkable Results
The UniCloud team is all about practical results and efficiency. We've seen scenarios where our software has not only prevented incidents but has also improved efficiency and profitability. Downtime is reduced, safety is enhanced, and profits are maximised within weeks of implementation.
Sounds like too good to be true? Book time with one of our consultants and share some of your toughest cases to learn how elegantly and efficiently these can be resolved by Facilitease by UniCloud.
Typically, every implementation of Facilitease has immediately noticeable time-saving and stress elimination. This is thanks to increased visibility of every case throughout the workflow by everyone involved. That also provides immediate and permanent cost savings. But this is not the only advantage of Facilitease by UniCloud, because there is on-going development to increase functionality and offer support to Facilities Management in other areas.
Real-World Examples
Example 1: How to Ensure Fully Qualified Contractors Attend to Every Incident
Not every electrician, plumber, or other tradie can perform any job needed. This is because oftentimes there is a specific requirement to their qualifications driven by the complexity of the job or guarantee/insurance clauses. Finding the right person manually might take a lot of time and effort and even make you look like an unreasonably demanding client.
Facilitease by UniCloud offers an in-built solution that can match the requirements for the job with the qualifications and training/induction required. It can even go down to the level of taking into consideration local laws and regulations.
The extra smarts of Facilitease by UniCloud is that it also has a special Hierarchy management mechanism that requires a contractor to have a specific qualification unless there is a case of emergency.
Example 2: How to Make a Service Level Agreement Work
While a Service Level Agreement is an important document governing the relationships between parties involved, it often lacks the flexibility required by real-life situations. And when your organisation is operating with 50-1000 locations, these real-life non-standard situations occur quite often.
Facilitease by UniCloud developed a more flexible approach that offers a better level of service delivered to each location based on their individual situation. These individual cases include custom approaches to busy inner city locations vs remote locations, recognition of how busy they get during certain days of the week and more.
Fair Pricing Model to Foster Transparency
Did you know that enterprise-level SaaS solutions have a peculiar challenge that prevents transparency?
Since many of them charge on a per-user basis it is customary to pay for 2-3 licenses and get the whole organisation to use it. While it might seem to be extremely cost-effective, you immediately lose sight of who is doing/responsible for what and it becomes a meaningless collection of data that can hardly be used.
Innovators in heart, UniCloud team is offering a new fair-based pricing model, which is well received by their customers.
Next Steps
Facilities Management has a lot of well-documented challenges. Facilitease by UniCloud is a software solution that offers time and effort saving for almost each of these challenges. It's about embracing the future of facilities management, and that future is now.
The roadmap for implementation of Facilitease by UniCloud is straightforward, with a timeline for deployment and comprehensive training and support. It's an investment in your future success, a strategic move that sets you apart from the competition.
A quick example of cost savings is a 97% drop in the volume of calls within weeks of implementation. Imagine the cost saving of that alone because this drop means savings on answering 97% of calls forever.
Conclusion
In short, Facilitease by UniCloud is a solution that has the power to transform how you operate, manage, and succeed with your Facilities Management. This isn't just another tool; it's a strategic advantage that can solve most, if not all, of your facilities management challenges.
It's a solution that not only addresses challenges but also offers real-time data visibility to everyone involved. It's the answer to the unspoken challenge that has haunted the facilities management industry for too long. It's the tool that will empower you to excel, no matter the sector you're in.
With New Zealand innovation and the leadership of someone who has walked in your shoes, this software is the future of facilities management.
Don't let the lack of real-time information hold you back. Embrace the power of innovation, and take your facilities management to new heights. Your future success and peace of mind start here.